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Returns & Complaints
Everything you need to know about making returns and complaints
Your most frequently asked questions:
As our customer, you always have a 14-day right of return and right of withdrawal. To arrange a return, please fill out the contact form here.
In order for us to accept your return, the product must not have been used and the packaging/seal must not have been opened. It is of course possible to return individual products from your order or the entire order.
As soon as we have received your e-mail, we will send you a return label by e-mail. You can print this out, stick it on the parcel and hand it in at the nearest DHL office.
Return conditions:
- The goods must be unused and the packaging and any seals must not be opened.
- The return costs are SEK 65 and will be deducted from the purchase amount by Klarna.
- It is the customer's responsibility to ensure that the shipment reaches us. We therefore ask you to contact us. We will provide you with a return label for a fee of SEK 65, which can be tracked throughout the postal process.
- Returns will not be accepted if the packaging or seal has been opened.
If you were unlucky and your product is defective, you must submit a complaint. To do this, please fill out the contact form here.
Describe the problem/defect in as much detail as possible. If we cannot solve the problem remotely, we will usually take the product back for inspection.
We process refunds on an ongoing basis.
If you have already paid the invoice/purchase, you will receive an email from Klarna as soon as we have received and approved your return.
If you have not yet paid, the purchase will be canceled, and the invoice deleted by Klarna once the return has been approved.